ZillaTech Solutions Privacy Policy (Jamaica Data Protection Act Compliant)
Last Updated: November 14th 2025
ZillaTech Solutions (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the Jamaican Data Protection Act (JDPA).
This Privacy Policy explains how we collect, use, store, share, and protect your information when you create an account, use our courier services, or interact with our website.
By registering an account, you confirm that you have read, understood, and agree to this Privacy Policy.
1. Information We Collect
We collect the following categories of personal data:
1.1 Information You Provide During Registration
- Full name
- Email address
- Phone number
- Address (for delivery or billing)
- Branch selection (ZillaTech Solutions or Crypto Courier)
- Any other information you voluntarily provide
1.2 Automatically Generated Information
When you register, we generate and assign:
- ZillaTech ID (ZT ID)
- Account branch
- US warehouse shipping address line
1.3 Service-Related Information
To provide courier, logistics, and package forwarding services, we may collect:
- Tracking numbers
- Package descriptions
- Declared values
- Shipment status updates
- Invoice or payment-related information (if applicable)
- Pre-alert information
- Customs-related details where required
1.4 Website Usage Data
We may collect:
- IP address
- Device information
- Browser type
- Pages visited
- Login date/time
- Cookies for session management and security
No sensitive biometric, health, or financial card details are collected through our registration process.
2. How We Use Your Information
We process your information in accordance with the JDPA for the following purposes:
2.1 To Provide Our Services
- Creating and managing your account
- Assigning your ZT ID and branch
- Processing shipments and pre-alerts
- Communicating package status updates
- Receiving packages on your behalf
- Delivery or pickup coordination
2.2 For Communication
We use your information to send:
- Registration confirmations
- Welcome emails
- Package updates
- Pre-alert confirmations
- Customer support responses
- Important service notifications
We do not send unsolicited marketing unless you explicitly opt in.
2.3 For Security and Compliance
- Detecting and preventing fraud
- Ensuring compliance with customs and import laws
- Keeping audit logs as required by law
3. Legal Basis for Processing (JDPA)
Under the Jamaican Data Protection Act, we process your data based on:
- Performance of a contract (providing courier services)
- Your explicit consent (agreeing to this policy and registering)
- Legal obligations (customs, importation, verification laws)
- Legitimate interest (operation of a courier/logistics business)
4. How We Store and Protect Your Data
We use technical and organizational measures including:
- Encrypted SSL connections
- Secure servers hosted with reputable providers
- Password hashing and authentication controls
- Access limitation to authorized staff only
- Logging of key system actions
- Regular system and plugin updates
- Secure email routing through approved channels
Your information is stored in compliance with the JDPA’s standards for data security and retention.
5. Sharing Your Information
We do not sell your personal data.
We only share your information with:
5.1 Logistics & Warehouse Operators
Including our US warehouse partner(s) for:
- Receiving packages
- Verifying tracking numbers
- Processing shipments
- Customs handling
5.2 Technology Providers
We may share limited data with:
- Our API partners (e.g., Pelipak Warehouse for account sync & package updates)
- Email service providers
- Web hosting and cloud infrastructure providers
5.3 Legal or Regulatory Authorities
If required by:
- Jamaican customs
- Law enforcement
- Court orders
- Statutory obligations
Data shared is limited strictly to what is necessary.
6. International Data Transfers
Some data may be transferred to servers located outside Jamaica, specifically:
- The United States (for warehouse processing)
- Cloud hosting servers in countries used by our hosting provider
We ensure all transfers comply with the JDPA’s guidelines for overseas data handling.
7. Data Retention
We retain your information only as long as necessary for:
- Delivering our services
- Legal or regulatory compliance
- Accounting and audit requirements
When data is no longer required, we securely delete or anonymize it.
8. Your Rights Under the Jamaican Data Protection Act
You have the right to:
- Access your personal data
- Request correction of incorrect information
- Request deletion (in certain circumstances)
- Withdraw consent (where applicable)
- Object to certain processing
- Request a copy of your data (data portability)
- File a complaint with the Information Commissioner
You may exercise these rights by contacting us at:
support@zillatechsolutionsja.com
We will respond within the timeline required by the JDPA.
9. Cookies and Website Tracking
We use cookies for:
- Secure login sessions
- User authentication
- Improving website performance
- Analytics (non-identifiable)
You may disable cookies in your browser, but the site may not function correctly.
10. Children’s Privacy
We do not knowingly allow registration for persons under 16 years old.
If you believe a child has created an account, contact us so we can delete it.
11. Updates to This Privacy Policy
We may update this policy periodically.
We will post the updated version with a revised “Last Updated” date.
12. Contact Us
If you have questions or requests regarding your data, contact:
ZillaTech Solutions
Email: support@zillatechsolutionsja.com
Website: www.zillatechsolutionsja.com
